Use the ConnectWise PSA help desk software to effectively oversee your service tickets and resolve client issues with ease. Watch the demo today!

2024年11月14日 · Service tickets allow you to track work, schedule resources, and document resolutions. You can customize how pods display and hide pods you don't use. Layout customizations only affect your account. Tip: Did you know you can send a direct link to a configuration? Check out the URL Examples to find out how!

2024年9月4日 · This article explains how to create a trigger to notify of a ConnectWise Access Management event from a ticketing solution.

2024年6月10日 · Tickets and Service Boards. For companies that use ConnectWise PSA ®, everyone lives and breathes service tickets. Tasks are no longer to-do lists, recurring appointments in Outlook, or notes taped on your monitor - they are service tickets, recurring service tickets and tasks that are attached to a service ticket.

Service boards separate and route tickets with specific SLAs, workflows, and ticket statuses unique to each board. Access ConnectWise PSA from anywhere, whether it be a client installed on a workstation, a web browser, or the mobile app. Simplify ticket submissions with …

For updates on issues impacting our products and services, please reference the ConnectWise Status page. Visit connectwise.com for all other inquiries. Need help getting set up in ConnectWise Home? Visit our documentation on Single Sign-on (SSO) and ConnectWise Home

2020年3月3日 · With ConnectWise PSA, both service tickets and service activities can be automated by using recurring ticket templates that are pre-loaded with tasks, resources, and other relevant fields. Recurring meetings can be set up to populate not only individual Outlook calendars, but the group conversation about an upcoming sale.

2022年6月2日 · The Service Ticket Search screen enables you to search through the tickets in your instance. The screen defaults to parent-level service tickets; however, by changing the Ticket Type and the Level, you can search for child tickets (level), project tickets (type), or …

Chat with your customers in Microsoft Teams or Slack and have tickets opened in the PSA. Magic Al then auto-categorizes, auto-prioritizes, and writes your time entries. It's magic. New from Thread: Planner! Empower our service teams to meet your customers where they work at the Right Time. Chat with your customers!

2022年3月17日 · In this blog post, we will explore the ways you can make ticketing easier using ConnectWise. Create Ticket Templates . Ticket templates are one of the best ways to save your team time and make managing tickets easier. ConnectWise allows you to create templates to automate certain common functions.