2025年3月16日 · Apparently, Cox has been doing some kind of update and it is affecting DVR and Cloud recordings system wide. The effect is that my DVR will not schedule a future record of a program and the past scheduled recordings are not happening. When do you think this problem will be resolved? It's been going on for at least 2 days.

2024年10月26日 · Hi MasterMyDomain, I have had the same issue happen to my DVR after an update. I was able to restore the recordings by restarting the cable box (unplug the power cord, wait 1-2 minutes, plug the power cord backl in), It may take a few minutes for the box to restart, If you still need support, feel free to reach out to us through social meedia facebook or X, or email us at [email protected] ...

2024年12月18日 · Cox cloud dvr horrible. 23 days ago. Bry2001us. Live and cloud recorded video low quality. 4 months ago ...

Hello, I am terribly sorry to hear you are experiencing these issues. I'd like to help. When you have a moment, can you please email [email protected] with name, address, and link to forum thread. If you need help with billing or other account specific issues, please reach us on Twitter at @CoxHelp, visit us on Facebook, or at [email protected].

2020年2月26日 · @Sherp, we recommend rebooting the internet modem first. After the reboot is completed, please unplug the cable receivers for at least 10 seconds and then plug them back in. If issues persist, please reach out to us on Twitter at @CoxHelp, visit us on Facebook, or at [email protected]. -Kevin M. Cox Support Forum Moderator

You should do that before swapping another DVR and losing recordings again since a new box might not solve your issue. If you don't have Cox Complete Care, you might consider subscribing ($10/month). If Cox doesn't find an issue with their signal or equipment, they'll charge you $75 for a tech visit that would be covered by CCC.

I just spent an hour on the phone with Cox, bouncing between 6 representatives, and the final one told me that Cox's Cloud DVR doesn't let you view recorded shows except on a Cox box. She said the "cloud" part only ensures that when you swap out a box, you don't lose your recordings, and you cannot watch them except through a Cox receiver.

2024年10月9日 · Contact Cox and schedule a tech visit to check your signal strength. If an issue is found on Cox's side of the demarc (box on the side of your house), you won't be charged for a service call. If the issue is on your side, you'll be charged a service fee for the visit unless you have Cox Complete Care ($10.month).

2024年12月17日 · I would definitely recommend sending us an email with your name and address to [email protected] so that we can investigate. There could be a hard drive issue, or related to our DVR Cloud TV transition. We look forward to working with you. Cox Support Forum Moderator

2024年11月17日 · Last, I saw this post on DSLReports that points to the new system Comcast is rolling out and they are licensing it to Cox. So still not sure how the new system will work, but FYI, changes are coming. Back up any important recordings onto a analog copy if possible. They will be deleted by next month.