2025年3月17日 · This article is your main resource guide to help you understand and leverage the Analytics tools available with Crisp. We'll review how it works in detail, how you can take advantage of it to improve your services, and we'll explore the different features available to help you build your own customized reports.

Crisp 4 comes with a wide range of innovative features with a brand new Inbox, new Design, new Analytics, new AI features, and new Overlay Search widget that will transform the way you provide customer service while giving your teams more headspace and clarity.

2024年11月4日 · Segmenting conversations or teams has been a long-awaited feature. This capability enables various use cases, such as support escalation, department clustering, C-level inboxes, and more. Powered by a state-of-the-art machine learning model, Crisp AI integrates multiple data sources to train an artificial intelligence that responds like a human.

The comment feature allows users to leave messages to a specific source or target texts. When to use comment? Remind yourself of sentences that require special attention when translating.

2025年2月26日 · Available on Crisp Mini , Shortcuts are a great way to reply faster to your customers. Also known as canned messages , they are strong asset to build an impressive customer service. Here is how to use it. 1. Add a shortcut. You need to add a !bang . This bang will be a word which will be used later to reply faster. Like !forget_password. 2.

2024年8月16日 · Crisp communication builds trust and rapport, whether in personal or professional settings. When you express yourself clearly, it reduces the chances of misinterpretation, making interactions more authentic. Trust is the foundation of any strong relationship, and crisp communication is a practical way to nurture it.

2017年3月20日 · To help you do just that, we’ve built the Comments feature for you to add comments to each chat. Once you’ve added a comment, you can choose to notify fellow admins to loop them into that...

2024年10月23日 · Crisp 的主要功能包括用于管理联系人和跟踪互动的强大 CRM 系统、用于实时协助的共同浏览工具，以及允许企业无需编码即可自动化对话的可定制聊天机器人构建器。

You can learn more about how to respond to customer reviews in this article , and how to respond to customer comments in the app stores can be found in this article.

2025年2月26日 · Crisp allows to send rich text content messages using Markdown. Markdown is an easy-to-use syntax to format texts. You can use Markdown to insert bold text, titles, images and even YouTube videos. Here is a cheatsheet to use Crisp Markdown features: Format text Bold text To use bold text: **My Bold Text** Italic text To use italic text: *Italic ...