Customer education or customer training helps companies onboard, train and retain new and existing customers. These resources provide value to customers by fostering their success, ultimately increasing loyalty. The best customer education programs impact measurable business metrics such as product adoption, customer retention and LTV.

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2020年8月24日 · Customer Education is the discipline of teaching customers how to use and find value from products. As a business function, it benefits customers in many stages of their journey. Before a sale, Customer Education educates buyers …

2024年10月30日 · Customer education is any purposeful and organized learning activity designed to impart knowledge or skills to prospective or existing customers. Educating existing customers helps them discover all your product’s use cases and capabilities (features and workflows) so they can exploit it to its full potential and make it part of their lives.

2022年9月1日 · In this blog, we break how companies can create customer education and training strategies that drive value for new partners and end-users, explore different types of partner education programs, showcase their benefits for continuous learning, and how modern customer education and training software enables partners to get the most out of your ...

2022年7月27日 · Customer education is a program that makes it easy for customers or users to access training at critical moments in their journey, empowering them to adopt your products and reduce time to value. Customer education programs are comprised of a vast collection of resources organized into a curated, engaging, and relevant experience.

2024年12月23日 · In this article, you’ll learn why customer education is important to building loyalty and increasing retention. We’ll explore how training your customers can help you achieve desired business goals through increased satisfaction and long-term relationships.

2024年1月15日 · Interactive workshops and webinars are great options for real-time learning in customer education. These live sessions offer a platform for immediate customer engagement and interaction, enabling new and existing customers to …

Customer education is any learning content aimed at onboarding, retaining, or engaging your prospective or current customers. Trainers deliver this type of content in person or by using digital learning in the form of online courses, webinars, quizzes, …

2025年1月6日 · Customer education is a crucial strategy for businesses, leading to faster onboarding, reduced support costs, increased product adoption, and strengthened brand loyalty. It involves identifying customer segments, creating appropriate content, and using an effective customer education platform.