2018年5月17日 · Because of this, if you receive a damaged item or freight that is clearly broken or marred, there is a right way to handle the situation and a wrong way. The wrong way is to freak out, throw a hissy fit, and immediately play the blame game.

Here’s what to do when you’ve received damaged goods. Remember to remain even-keeled, document everything and follow the steps below. 1. Do Not Turn the Driver Away! When it comes to carriers and freight contracts, these are your partners.

2024年2月9日 · Damaged freight can affect your customer’s perception of your brand and ultimately, your profits. While many business owners are aware of the negative effects of damaged goods and packages, many still struggle to understand what freight damage is, how it occurs, and how to mitigate risks.

2023年12月7日 · Shippers hoping to recoup their losses through a valid freight claim must provide evidence (and meticulous documentation) for at least one of the following: Damage: Goods delivered in a damaged state, to the extent they have lost their value. Shortage: Goods delivered in an incomplete state (items listed on the BoL missing from the shipment).

2024年3月7日 · As a shipper or a consignee, knowing how to deal with freight damage and claims helps speed up processes and mitigate loss. Let’s have a closer look. How Do Freight Items Get Damaged? From the warehouse all the way to your doorstep, shipments change hands, storage spaces and trailers. Indeed, today, logistics processes can be complex.

2024年10月16日 · Learn the essential steps for handling damaged or lost goods, from preventing damage to filing claims and ensuring a smooth resolution. This comprehensive guide provides practical advice for businesses of all sizes.

2022年5月23日 · With all processes, there’s a right way and a wrong way to go about handling freight damage. While you initially might be upset and want to tear into the customer service department, take a beat and then follow the steps outlined below. When your shipment arrives, be sure to properly inspect the freight.

Here are some of the most common ways freight items get damaged while in transit: Poor packaging: All packages need padding, even if the item does not seem especially delicate. Bubble wrap, Styrofoam, air bubbles, corrugated cardboard, or an eco-friendly alternative goes a …

2016年10月5日 · If your freight’s value is over the average deductible ($500), get insurance. It’s the best way to handle damaged freight. Concealed damage. Sometimes LTL damage is concealed inside the packaging of a shipment. If you think that your freight might be damaged, but there’s no physical signs of damage to the exterior of the shipment, notate ...

2025年1月2日 · In this guide, we’ll break down what concealed damage is, why it happens, and how to handle it like a pro. Concealed damage occurs when a shipment looks perfectly fine on the outside, but the goods inside are damaged.