So...Give 'em the PICKLE! PICKLES are those special or extra things you do to make people happy. It's a handwritten thank you note with every order shipped. It's walking the customer to...

2023年6月7日 · The “give ’em the pickle” approach to customer service was coined by Bob Farrell, the founder of The Farrell Company. It highlights four key principles for delivering exceptional service and keeping customers happy. The principles are simple but powerful ways to connect with customers, solve problems, and create a positive experience.

Give ‘em the Pickle! is the bestselling customer service video of the last few decades! Bob Farrell inspires and motivates with real life stories - often humorous - that demonstrate how consistency, teamwork, attitude and service can make all the difference in any organization.

When Bob Farrell read the letter, he made the official battle cry of his entire company “Give ‘em the pickle”! When in doubt, give ‘em the pickle. Spend 8 cents on a free pickle to keep a customer who might spend hundreds of dollars a year and tell everyone they know how good Farrell’s restaurant is. That’s the pickle.

While at Farrell's he developed a speech for new employees called Give 'em the Pickle!, based on a letter he received from a disappointed customer. He expanded this speech into a career as a speaker at motivational and employee-training events.

Bob Farrell speaks to thousands of people every year on the topic of how to give great customer service. His answer is simple, "Just Give 'Em the Pickle!". ...

2018年3月19日 · More than just an audio version of our all-time bestselling customer service training film, the Give 'em the Pickle Podcast features excerpts from the film and host commentary that guides...