How to change Max Time in Queue value in ICM Router. This document describes the procedure to change Max Time in Queue in Intelligent Contact Management (ICM) Router. There are no …

2017年9月6日 · Use the Precision Queue script node to queue a call based on caller requirements until an agent with desired proficiency become available. This node contains multiple agent selection criteria which are separated into steps.

2012年9月12日 · Use an IF node for Call.TimeInQueue > 300. This checks that the time in queue of your call is greater than 5 minutes. david

2020年6月11日 · For more information about call types and scheduling Web requests routing scripts, see Example - How Unified ICM Determines the Call Type for Web Request. The script queues the request to a chat skill group. At this time, Unified ICM attempts to find an available agent who is a member of that skill group.

This parameter specifies the maximum number of waiting requests. All requests to the ICM are kept in this queue before they are forwarded to worker threads.

2011年7月22日 · What you can do is queue each call individually and after 2 minutes queue to the other skill group. That way your first skill gorup will get 2 minutes to answer the call, but after that it doesn't matter.

2017年10月9日 · Can you create skills for every agent instead and when an agent becomes available you queue to this new skill instead of QtoAgent? This might get you more stats, but they are still not going to mirror SQA.

This SAP Note discusses configuring the Internet Communication Manager (ICM) for optimal performance, detailing default and maximum values for parameters like icm/max_conn, icm/max_sockets, and icm/req_queue_len across different SAP versions and platforms.

During connection establishment, the operating system must keep requests in a queue. This parameter specifies the maximum number of requests that can have this status at any one time. If the network queue is full, the system rejects any additional connection requests without notifying the …

2020年7月23日 · This document describes the procedure to change Max Time in Queue in Intelligent Contact Management (ICM) Router.