The IRS's new voice bot options mean less time on hold for taxpayers trying to verify their identity to set up or modify a payment plan. Voice bots run on software powered by artificial intelligence, which allows a caller to navigate an interactive voice response.

2022年3月10日 · WASHINGTON — The Internal Revenue Service today announced it has begun using voice and chat bots on two of its specialized toll-free telephone assistance lines and IRS.gov, enabling taxpayers with simple payment or collection notice questions to get what they need quickly and avoid waiting.

2022年9月29日 · Chat bots simulate human conversation through web-based text interaction using artificial intelligence-powered software to respond to natural language prompts. Our first chat bot used by the Collection division began in December 2021 on the IRS.gov payments page to provide taxpayers with self-service assistance for common questions.

2022年6月17日 · Expanding the phone bot with artificial intelligence demonstrates an improvement over the previous phone system, the IRS officials said. The previous unauthenticated phone bot could only answer basic questions and allowed callers to set up one-time payments, they said.

2023年9月28日 · The IRS has been rolling out new voice bots and chatbots to help taxpayers, including obtaining account transcripts and getting answers to questions about balances due.

2022年6月18日 · People who owe income taxes have a new way to set a payment plan: a chat with a bot powered by artificial intelligence technology, instead of a phone call with an Internal Revenue Service...

2022年6月17日 · The IRS has added to the repertoire of its telephone-answering "voice bots" the ability to manage taxpayers' requests to establish or change a tax payment plan. In a news release and conference call with reporters Friday, IRS officials described the new capability, which adds to bot functions that have been in place since earlier in the year.

All the Assist IDs for the nextbots in this wiki, these include Images/Models. Spritesheet if it is a GIF nextbot and audio IDs.

2022年6月17日 · WASHINGTON — The Internal Revenue Service today announced expanded voice bot options to help eligible taxpayers easily verify their identity to set up or modify a payment plan while avoiding long wait times.

2025年3月19日 · The terminations will walk back much of the progress IRS, which is in the midst of tax season, has made in recent years to increase its workforce. The announcement follows Trump's decision to...