ISO/IEC 20000 is the international standard for IT service management. It was developed in 2005 by ISO/IEC JTC1/SC7 and revised in 2011 and 2018. [1] . It was originally based on the earlier BS 15000 that was developed by BSI Group. [2]

This document specifies requirements for an organization to establish, implement, maintain and continually improve a service management system (SMS). The requirements specified in this document include the planning, design, transition, delivery and improvement of services to meet the service requirements and deliver value.

ISO 20000 helps organizations benchmark how they deliver managed services, measure service levels, and assess their performance. It is broadly aligned with, and draws strongly on, ITIL ®. Purchase your copy of the standard today >>

2019年11月28日 · ISO has created a practical guide on how to manage services in today’s dynamic service environment using ISO/IEC 20000-1:2018. Additionally, it also describes how to incorporate popular management methods (such as Agile, Lean or DevOps), service management frameworks and methodologies (ITIL®, COBIT®, CMMI-SVC®), and additional standards ...

ISO 20000 is the international standard for IT service management, developed jointly by the International Organization for Standardization (ISO) and the International Electrotechnical Commission (IEC).

ISO/IEC 20000-2 provides guidance on the application of service management systems including examples of how to meet the requirements specified in this document. ISO/IEC 20000-10 provides information on all of the parts of the ISO/IEC 20000 series, benefits, misperceptions and other related standards.

ISO 20000 is the international standard for IT Service Management (ITSM), published by ISO (the International Organization for Standardization), and ICE (the International Electoral Commission).

What is ISO/IEC 20000? ISO/IEC 20000 is the international ITSM (IT service management) standard. It enables IT departments to ensure that their ITSM processes are aligned with the business’s needs and international best practices.

Our guide cuts through the complexity to explain how ISO 20000 sets the stage for delivering customer-centric IT services, streamlines your processes, and aligns with overall business objectives. Start your journey toward achieving and benefiting from ISO 20000 compliance here.

2025年3月17日 · ISO 20000, also known as ISO/IEC 20000, is a globally recognised Standard. It specifies the requirements for implementing an Information Technology Service Management (ITSM) system effectively in an organisational environment.