ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015. ISO 9004:2018 provides a self-assessment tool to review the extent to which the organization has adopted the concepts in this document.

ISO 9004:2018(E) Introduction This document provides guidance for organizations to achieve sustained success in a complex, demanding and ever-changing environment, with reference to the quality management principles described in ISO 9000:2015. Where they are applied collectively, quality management principles can

This fourth edition cancels and replaces the third edition (ISO 9004:2009), which has been technically revised. The main changes compared to the previous edition are as follows:?

The ISO 9004 document follows comparable clauses to the ISO 9001 requirements standard. The goal is to provide guidance on how to implement and update the processes created according to the ISO 9001 requirements in order to lead to sustained success of …

2024年6月15日 · ISO 9004:2018 Quality management — Quality of an organization — Guidance to achieve sustained success provides guidelines for enhancing an organization’s ability to achieve sustained success in a complex, demanding, and ever-changing environment.

2023年12月13日 · The ISO 9004:2018 standard is a set of guidelines for businesses looking to improve their overall performance. It focuses on eight key areas: customer satisfaction, leadership, engagement of people, process management, continual improvement, business results, and supplier relationships.

ISO 9004:2018 provides organizations with the guidance they need to go beyond ISO 9001 through aligning and deploying their strategy, policy and objectives within the context of the organisation’s vision, mission, values and culture.

ISO 9004:2009 provides guidance to organizations to support the achievement of sustained success by a quality management approach. It is applicable to any organization, regardless of size, type and activity.

ISO 9004:2018 gives guidelines for enhancing an organization's ability to achieve sustained success. This guidance is consistent with the quality management principles given in ISO 9000:2015.

ISO 9004:2018 is the fourth edition of the standard for achieving sustained success, and it cancels and replaces the 2009 version of the same document.