Interactive voice response (IVR) is a technology that allows telephone users to interact with a computer-operated telephone system through the use of voice and DTMF tones input with a keypad.

2024年11月2日 · Interactive voice response (IVR) is a technology that greets and acts on information it collects from callers. Learn how it can benefit your business.

Interactive voice response (IVR) is an automated telephone technology that enables callers to receive or provide information or make voice requests without speaking to a live agent.

IVR, or Interactive Voice Response, is a self-serve technology that lets callers navigate through a phone system before talking to a human operator. We’ve all run into, “Press one for support, press two to speak to sales.” The computerized voice that routes you to the right department based on your selection from the phone keypad is powered by IVR.

Interactive voice response (IVR) is an automated phone system that allows your customers to choose from voice menu options and interact using voice and number pads. When customers call an organization's customer service number, they hear a recorded voice asking them to choose from a series of options, like language or department.

Interactive voice response (IVR) is an automated telephony system that interacts with callers, gathers information and routes calls to the appropriate recipients.

2024年11月1日 · Interactive voice response (IVR), or a phone tree, is an automated phone system tool that answers incoming calls and offers options for next steps via a menu. It can answer frequently asked questions, route callers to the …

2024年12月10日 · Interactive Voice Response (IVR) is an automated phone system technology that allows callers to interact with a pre-recorded voice menu through their phone’s keypad or voice commands. It’s the system you encounter when you call a business and hear options like, “Press 1 for support” or “Say ‘billing’ for payment inquiries.”

2024年6月19日 · If you’ve ever called customer service and encountered an automated voice guiding you through menu options, you’ve used interactive voice response (IVR). IVR technology allows businesses to manage calls efficiently, enabling callers to interact with automated menus using voice or keypad inputs.

2024年10月3日 · Interactive voice response (IVR) is an automated telephony system that interacts with callers through voice commands or touch-tone keypad inputs. It’s designed to automate call handling by allowing callers to navigate through a set of pre-recorded messages or interact with a voice-activated system.