Long-Term Care Insurance Everything you need to access, manage and update your individual or group/employer-sponsored long-term care account.

Long-Term Care insurance claim Managing your claim online is convenient and secure. Sign in or register to access benefit information, view your current coverage levels or manage your claim.

Looking for John Hancock Long Term Care customer support? Contact us by calling our Customer Service 1-800-377-7311.

What kind of care does Performance LTC cover? John Hancock recognizes that individual long-term care needs are as unique as each of our policyholders. For that reason, we offer benefits for care received everywhere from the familiar surroundings of home to more formal arrangements.

The Long-Term Care (LTC) rider is an accelerated death benefit rider and may not be considered long-term care insurance in some states. There are additional costs associated with this rider.

Long-term care insurance policies issued under the name of Union Security Insurance Company, Union Security Life Insurance Company of New York, American Republic Insurance Company, and Blue Cross/Blue Shield of South Carolina are administered by John Hancock Life Insurance Company (U.S.A.).

• What is long-term care? • The benefits of long-term care (LTC) insurance • Coverage and features in John Hancock’s LTC insurance policies

The Federal Long-Term Care Insurance Program (FLTCIP), administered by John Hancock, provides comprehensive LTC benefits for federal employees, retirees, and families. The FLTCIP has limitations that should be reviewed before obtaining coverage.

Sign in to your John Hancock account to check your account balances, submit claims, make investment changes, and view information about your insurance.

John Hancock’s Custom Care III featuring Benefit Builder, is an innovative approach to LTC insurance that gives you access to the comprehensive coverage you need.