2025年2月19日 · Digital Transformation Fundamentals, KCS v6 Fundamentals, and Managing in a Digital Economy provide more context about the why and details about the how of KCS. Which part of your organization is most ready for change? Who will lead that change? Complete an Opportunity Assessment to establish a baseline and identify potential KCS Council members.

2023年6月9日 · The latest and most complete collection of information about how to do Knowledge-Centered Service (KCS ®). This description of the KCS Practices and techniques is based on the collective experience of the Consortium members.

2023年3月21日 · The certification programs were designed by a small, passionate group of Consortium members who are using KCS in their organizations, while also helping the Consortium develop and maintain the KCS methodology. KCS v6 Fundamentals Certification Instructions; KCS v6 Practices Certification Instructions; KCS v6 Certified External Trainer Instructions

The KCS v6 Practices Certification designates individuals who demonstrate a thorough understanding of: KCS Principles and Core Concepts KCS methodology including the Solve Loop, Evolve Loop, KCS roles, KCS measures, Content standard and …

KCS v6 Practices. Advanced certification to demonstrate thorough, deep, and broad understanding of KCS. The KCS v6 Practices certification exam is designed with the following question in mind: If you hired someone to manage or advise you on a KCS adoption, what would you expect them to know?

This document is intended to describe the principles and core concepts of Knowledge-Centered Service (KCS). KCS is a proven methodology for integrating the use, validation, improvement, and creation of knowledge into the workflow.

2018年2月7日 · Knowledge Domain Analysis activities are critical in identifying, maximizing, and sustaining benefits generated by a KCS implementation. This Guide describes those KDA activities. Improved customer success due to better knowledge-sharing is a key benefit of KCS.

The KCS v6 Fundamentals Certification designates individuals who demonstrate a basic understanding of: KCS concepts including KCS Principles and Core Concepts; Benefits of KCS and the creation, reuse, and improvement of knowledge articles; The KCS article and the process for creating one; How to integrate KCS processes into the workflow

2017年6月28日 · Who provides KCS v6 Certification? The KCS Academy, a wholy-owned subsidiary of the CSI, is the only authorized certifying body for KCS. DB Kay is affiliated with the KCS Academy and the CSI and are KCS v6 Practices Certified, KCS v6 Trainer Certified and are also KCS v6 Aligned as a service partner. Therefore, we can provide assistance to ...

2025年1月16日 · The KCS v6 Fundamentals course equips learners with the foundational knowledge and skills required to implement knowledge-centered support (KCS) practices effectively, enhancing incident resolution and creating a rich knowledge base. Learning Objectives and Outcomes: Understand the KCS methodology and its benefits for support organizations ...