Sign in to your recovery account using the personal Microsoft account you used during the backup process. Your account credentials will be recovered to the new device. Authenticator can also restore one-time password (OTP) codes.

If you have a new phone number or device, or can no longer use your original MFA method, follow the steps in this article to reset your MFA and regain access to your account. 1. Begin MFA recovery. Go to the ID.me sign-in page. After you’ve signed in, on the “Complete Your Sign In” screen, select MFA recovery process. 2.

Microsoft Authenticator backs up your account credentials and related app settings, such as the order of your accounts, to the cloud. You can then use the app to recover your information on a new device, potentially avoiding getting locked out or having to recreate accounts.

2025年2月13日 · 1.Sign in to the Microsoft Entra admin center as at least an Authentication Administrator. 2.Browse to Identity > Users > All users. 3.Choose the user you wish to perform an action on and select Authentication methods. At the top of the window, then choose “ Require re-register MFA” options for the user.

When setting up multi-factor authentication (MFA) for the first time, you have the option to generate a recovery code. This recovery code helps ensure you can always access your ID.me account. This article explains how to generate, save, and use your recovery code. Recovery codes can only be saved when you first set up MFA on your account.

2021年3月21日 · If you want to restore the backup to your new phone, you must choose "RECOVER FROM BACKUP". A common mistake is that users will use the normal sign in process and assume all the linked account will be restored automatically. Have tried a few different things and have had no luck resetting the MFA on a user.

2024年4月15日 · Go to the Microsoft 365 admin center and sign in with your admin credentials. Click on Users > Active users. Select your user account and click on Reset multi-factor authentication under More settings. Follow the prompts to reset your multi-factor authentication.

2024年12月28日 · Based on your description, you need to reset MFA settings for your account. To better understand and investigate your issue, could you please confirm the following details: - Microsoft365 Work/school account (e.g., t****@contoso.com) - Microsoft personal account (e.g. t****@outlook.com. Which Microsoft subscription do you have?

On your computer, sign in to your ID.me account. On the “Complete Your Sign In” screen, select MFA recovery process. Follow the prompts to confirm ownership and set up a new MFA method. On the “Secure your account” screen, select Scan QR Code . Use your mobile device to scan the QR/barcode on your computer screen.

2025年3月17日 · To protect your account and its contents, neither Microsoft moderators here in the Community, nor our support agents are allowed to send password reset links or access and change account details. We recommend checking out the following resources for help in regaining access to your account: . Help with the Microsoft account recovery form . How to recover a hacked or compromised Microsoft ...