2023年11月8日 · Thank you for reaching Microsoft Community. I understand that you're experiencing issues with your Surface Pro 8 screen where it suddenly goes black and does not turn on anymore. First, let's check if the device is charged. Connect the device to a power source and let it charge for at least 30 minutes.

2018年10月30日 · I was working on my Surface Pro 4 when the whole thing suddenly froze on me. I waited for a while but the programs weren't responding, so I did a hard reboot (holding down the power button) to get it to shut down. I waited a little bit but when I turned my Surface Pro on again, nothing was displaying, not even the initial 'Surface' screen.

2024年9月30日 · My surface pro screen was not responding to my power button. The keyboard was on, but the screen was black. The only way to get the screen to respond is to force restart. This only worked half the time. I tried troubleshooting by other means but was not getting very far. BestBuy where I bought the surface was not able to service this computer.

2022年3月5日 · Force a shut down and restart your Surface. Press and hold down the power button until your Surface shuts down and restarts and you see the Windows logo screen (about 20 seconds), then release the power button. Run the Surface Diagnostic Toolkit. In the search box on the taskbar, type Surface Diagnostic Toolkit, then select it in the list of ...

2024年3月31日 · To repair a cracked screen on your Microsoft Surface Pro 7, you can initiate a service order with Microsoft Support. Depending on your warranty status and whether you have Microsoft Complete coverage, they may replace it with a refurbished device at varying costs. How to check your Microsoft warranty and create service orders - Microsoft Support

Run Surface Diagnostic Toolkit and check for Windows Update. Restart the Surface after installing updates. Update drivers and firmware. Check what is the current OS Build of your Windows version by typing winver on the search bar near the Windows logo. Go to Download driver and firmware for Surface, choose (your Surface model) then click Download.

2018年7月29日 · Shut down your Surface and wait about 10 seconds to be sure it is off. Press and hold the volume-up button on your Surface, and, at the same time, press and release the power button. The Microsoft or Surface logo appears on your screen. Continue to hold the volume-up button. Release the button once the UEFI screen appears.

2013年3月1日 · On three Surface pro units, both two 64 and a 128, the GPU has stopped scaling the screen to fit when using a resolution below full 1080. Currently all units have done this "shrunk screen with black border" behavior at 1360x720 without any additional programs installed out of …

2019年6月25日 · Im using a surface pro with a doc and dual screen one monitor one surface pro screen. the surface pro is getting quite warm. the surface pro screen is getting a line of white ghost circles accross it. Then the mouse pointer gets dragged back to one making the use of a dual screen near impossible. any help?

2020年2月9日 · Run Surface Diagnostic Toolkit and make sure to complete the tasks. Uninstall/Reinstall The Driver. Open Device Manager. Expand Firmware. Right-click on Surface Touch and uninstall it. If a pop-up shows up, leave the box uncheck, just proceed uninstalling the driver. Expand Display Adapter. Right-click on the available display driver and ...