Net Promoter Score (NPS) is the gold standard of customer experience metrics. Read our in-depth guide written by customer experience experts to better understand what Net Promoter …

2024年10月8日 · Net Promoter Score® (NPS®) is a customer loyalty and satisfaction measurement taken by asking customers how likely they are to recommend your product or …

Net promoter score (NPS) is a market research metric that is based on a single survey question asking respondents to rate the likelihood that they would recommend a company, product, or a …

2024年3月29日 · Net Promoter Score (NPS) is a simple, yet effective metric that measures customer satisfaction and loyalty by asking one key question: “How likely are you to …

NPS中文为 净推荐值 ，全名为Net Promoter Score，由美国 贝恩咨询 提出。用一个简单的问题，了解客户是不是愿意推荐你的产品，评估口碑。也可以用来评估用户体验和客户满意度。通 …

NPS（净推荐值）是用于衡量客户忠诚度和满意度的标准指标。 它能够非常有效地评估客户旅程中任何一处的满意度。 NPS 背后的概念很简单：旨在取得良好的分数。 可以这样想：如果没有 …

Net Promoter Score (NPS®) is a metric that uses customers’ likelihood to recommend a product, service, or organization as a score for your customer experience. Find out how to measure …

NPS （Net Promoter Score） ，净推荐值，又称净促进者得分，亦可称口碑，是一种计量某个客户将会向其他人推荐某个企业或服务可能性的指数。 它是最流行的 顾客忠诚度 分析指标，专注 …

NPS scores are measured with a single question survey and reported with a number from -100 to +100. A higher score is desirable. NPS® is often held up as the gold standard customer …

The Net Promoter Score (NPS®) is the key metric of the Net Promoter System. It is measured by asking "the ultimate question" that allows companies to track promoters and detractors, …