To my understanding it is illegal for Sony to require a receipt if it is still under manufacturer warranty.Tell them you received it as a gift and do not have the original receipt.Make it clear over the phone to the support team member you do not have the receipt.If they give you trouble ask to speak to a supervisor, inform them you will make an FTC claim against Sony if …

Probably an email showing order confirmation or receipt, I know when I had to return my XBOX ONE X to a store in the UK I needed a receipt as proof of purchase however I lost the receipt however I was able to email the store and ask for a digital receipt they were able to find my purchase in their sales history

2021年11月21日 · Basically title. I’m sending in my PS5 for repair, but I don’t have a proof of purchase from GameStop - in the last year or so I’ve stored the receipt somewhere and don’t remember it. Assuming I can’t get that info from GameStop, what kind of problems could it cause with Sony if I can’t include that receipt?

2024年5月30日 · Took 4 tries but finally connected with a support agent that could help and they confirmed the receipt does not need a serial for warrantied service. Original post: I purchased a PS5 from Walmart 6 months ago (from Walmart directly, not through online marketplace) for my nephew, but it’s been acting up.

2020年12月2日 · So my ps5 crashed an will not turn on, not even in safe mode. I tried a different power cord i tried using the controller, i tried safe mode. Nothing works, my question is i only have the preorder receipt of purchase and not the actual receipt from when i picked it up. Will this work when sending it in for repairs?

2020年11月20日 · Unless the console was paid for by cash then the receipt will have personal information of the original purchaser. This is why buying second hand usually doesn’t provide proof of purchase, especially scalpers that paid by card.

2024年3月7日 · 'For the last few months, there has been a bug impacting a relatively small amount of PlayStation Network users, in which all digital licences (including purchased games and titles added to one's library via PlayStation Plus) become decoupled from your transaction history which shows you purchased those things,' Dsuds said in their post.

My PS5 is going in for service. I need to include the following in the package: Include a copy of your valid Proof of Purchase A valid Proof of Purchase should contain: • Store Name • Item Name • Price • Purchase Date • Serial Number I pre-ordered from playstation direct.

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2020年11月20日 · Too make sure I opened the outer box and inside was my ps5 the box top sticker was unstuck and the box was a bit pushed in on top. There was also a receipt inside from game it said ps5 console mint. I thought that was weird because I’d got it on launch day and they posted it on Monday so it not even come out in U.K.