Make sure the camera is available. Make the same steps as for Microphone issues. In case this resolution 640*480 isn’t supported, you won’t be able to use a camera during the lesson

If you're experiencing issues with your microphone or camera while trying to connect via the Preply Classroom, follow these steps to troubleshoot and resolve the problem.

Go to Device Manager, click on Camera, right-click, then Update. On the Preply site, click in the corner, then go to Settings and Clear cache. Go to your PC Settings, click Privacy, then Camera. Turn the camera on and off. Restart.

If you're experiencing issues with your microphone or camera while trying to connect via Preply Classroom, follow these steps to troubleshoot and resolve the problem.

Use your webcam to record your video introduction directly in the ‘Video’ section. If approved, it will be automatically uploaded to Vimeo.

We prepared some handy tips to troubleshoot common technical issues that you may encounter while using Preply Classroom. Before proceeding, we highly recommend that you review the following article and test your classroom settings prior to your lesson.

Para tener una experiencia fluida durante tu clase en el Aula de Preply, puedes revisar tu video y audio. Asegúrate de que tu audio y video estén habilitados. Asegúrate también de que no se abran simultáneamente otras aplicaciones que utilicen micrófono/cámara web.

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Steps to resolve common issues related to connection, audio, and video within the Preply Mobile App.

Czy masz problemy z przesyłaniem obrazu lub dźwięku w wirtualnej klasie Preply? Nie martw się – chętnie Ci pomożemy! Zanim przejdziesz dalej, zalecamy zapoznanie się z tym artykułem i przetestowanie ustawień wirtualnej klasy przed lekcją.