Submit information about your home’s service line through our online self-reporting survey. Want to ensure you receive important and timely updates about utility work in your area? Read up on the latest in DPU news and happenings. Be sure to check back.

DPU bills its customers monthly for all water, wastewater, stormwater and natural gas usage. We offer a variety of bill payment options. Explore them below. You may also wish to contact your financial institution for other available options. For the most current utility rates, click here

The City of Richmond Department of Public Utilities (DPU) operates five utilities: natural gas, water, wastewater, stormwater, and electric streetlighting. DPU serves more than 500,000 residential and commercial customers in the Richmond and surrounding metropolitan region.

PLEASE READ CAREFULLY to learn about exciting enhancements to the Department of Public Utilities Payment Center. Customers can now access their current bill online or create a profile to access up to 6 months of bills, billing, and payment history. To create a profile, simply click start here at the top right of the screen and follow the prompts.

Richmond’s Department of Public Utilities (City of Richmond DPU) works with PromisePay to offer payment plans for your outstanding balance.

Yes, Richmond DPU will shut off water service for non-payment of bills. If you have specific questions, please call Richmond DPU at (804) 646-4646. Agents are available Monday through Friday 8 am to 5 pm EST. Please find additional resources and help here.

Letter To DPU Customers - June 2024. Natural Gas Important Notice. May 2024 Bill Inserts. Utility Talk - May 2024. April 2024 Bill Inserts. CivicReady. Letter To DPU Customers - Mar. 2024. Natural Gas Safety Newsletter. March 2024 Bill Inserts. Utility Talk - Mar. 2024. Letter To DPU Customers - Mar. 2024. Lead Free Water. February 2024 Bill ...