An SLI (service level indicator) measures compliance with an SLO (service level objective). So, for example, if your SLA specifies that your systems will be available 99.95% of the time, your …

2021年5月7日 · Our Service-Level Indicator (SLI) is a direct measurement of a service’s behavior, defined as the frequency of successful probes of our system. When we evaluate whether our …

2018年7月19日 · At Google, we distinguish between an SLO and a Service-Level Agreement (SLA). An SLA normally involves a promise to someone using your service that its availability …

2025年3月14日 · The definitions and purposes of SLA, SLO and SLI highlight their distinct roles in service management. SLA: A formal agreement outlining service expectations and …

2024年9月18日 · An SLI (Service Level Indicator) measures how well a service meets its SLO (Service Level Objective). For example, if your SLA (Service Level Agreement) states that …

2023年10月10日 · SLOs are the “numbers” that customers can expect and that IT and DevOps teams can work toward. Often, SLOs are a bit more stringent than SLAs to give IT teams time …

2024年11月20日 · SLOs are simply just different points stated in the SLA. A 99.99% uptime is an SLO; the 24-hour support response time is another SLO. SLI (Service Level Indicator) is the …

While SLAs have long been a part of ITSM, SRE introduces service level objectives (SLOs) and service level indicators (SLIs). This trio—SLA, SLO, SLI—prioritizes shared goals between the …

2023年10月11日 · The difference between SLI and SLO is essentially diagnostic versus aspirational. An SLI tells you how your service is performing, while an SLO sets a target for …

2021年11月5日 · What is an SLO? An SLO, or Service Level Objective, is the specific reliability, availability or performance target that a vendor promises to meet within an SLA. For instance, …