Use our Print and Scan Doctor app to resolve scanner issues. You can also get guided help with our automated Virtual Assistant, or follow the manual troubleshooting steps provided below.

Download the free Official HP Print Scan Doctor software to automatically fix scanner issues, system errors or any other scanning problems.

If your HP printer is displaying a “scanner failure” or “unable to scan” error message, the scanner is experiencing issues. Follow the steps in this video to troubleshoot potential scanner …

Make sure that the scanner is placed on a flat surface, the scanner lid is correctly closed, and the printer is not working while you are scanning. Scan your original again. If the problem persists, …

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A hardware failure occurred. Press the Power button to turn off the scanner, wait 30 seconds, and then turn on the scanner. If the message is still displayed, see www.hp.com/support.

Follow these steps to resolve the error: Remove the paper from the document feeder. Sort through the stack to make sure the sheets are not stuck together, and that there are no pages …

Si votre imprimante HP affiche un message d'erreur du type "panne du scanner" ou "numérisation impossible", alors le scanner a rencontré un problème. Suivez les étapes indiquées dans cette …

Scanning via HP LaserJet scan application or TWAIN—or WIA-compliant application software

Follow these steps to resolve the error: Remove the paper from the document feeder. Sort through the stack to make sure the sheets are not stuck together, and that there are no pages …