SMG: Empowering businesses with advanced customer experience solutions to drive growth, increase loyalty, and gather insightful data.

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SMG helps organizations generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. As a leading customer experience management (XM) firm, we deliver insights across the enterprise and measure experiences at every touchpoint.

The SMG Difference. Uniquely combining an end-to-end platform with hands-on professional services

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SMG is a remote-first company with a globally distributed workforce. That means our top-notch talent can—and does—work from anywhere, building globally scaled solutions for our clients while living where and how we want to live.

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SMG is an enterprise-level experience management (XM) provider that offers a software with a service (SwaS) solution—uniquely combining technology with hands-on professional services to help ...

SMG provides a platform to help global businesses transform their customer and employee journey through data collection, reporting, analytics, and action tools.

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