This topic describes how to log in to DTA, either directly, or using single sign-on via a third-party application that has been set up to act as an identity provider (for example, Salesforce). Direct Log In. Log In Using Single Sign-On.

storm supports 2FA by SMS or by email - your storm administrator defines which channel is to be used at user level. In either case, you will receive a message containing a six-digit security code to use to complete your login to DTA.

The search field and buttons at the top left of the screen are used to access DTA's search field, contacts list and history. The contacts list displays the organisation's contacts and your personal contacts.

storm DTA (Desktop Task Assistant) is the single interface your agents and supervisors need to service interactions and deliver great CX.

storm DTA is an intuitive online agent desktop that can be used as part of a storm CONTACT™ solution for multi-channel contact handling. DTA allows agents to respond dynamically to voice calls, emails, SMS messages, social media messages and web chats using a …

Agent licenses allow users to access the storm® DTA ® (Desktop Task Assistant), to receive and respond to voice and digital interactions. Each individual agent can have a different blend of voice and digital channels to optimize license distribution and minimize costs.

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Transfers the caller to the target dropping you out of the call. Connects all three parties, creating a three-party conference. Transfer shortcuts give storm DTA users access to a list of preconfigured destinations that can be dialled with a single click. Click the Transfer button.

Welcome to storm® VIEW™Username Organisation Password

Let agents work from wherever using a single internet-enabled interface, storm DTA. Agents can use the same number wherever they are in the world. storm UC is fully customizable to your organization’s specific needs. Log in and make changes from any location. Use intelligent call forwarding and IVR services.