Suvi Pasma “My name is Suvi and I work currently as a Sales Manager. I started working in tourism business back in 2006, first nine years as a snowmobile guide and the last years in world of sales. For me, the sense of community and creating unforgettable experiences for our customers brings pure joy that warms all the way in the heart.”

Author(s) Suvi Pasma Year 2013 Commissioned by Thesis title Number of pages Snow and River Adventures of Lapland Ltd (Safartica) Implementation of DQN® Quality Handbook for a DMC company: Case Safartica 43 + 3 The aim of this thesis was to generate and implement a Destination Quality

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Hiihtäjänkuja 10 99130 Sirkka Finland. [email protected] +358 40 660 8571

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By Suvi Pasma. What does polar night, "kaamos", mean? Why is it so dark in Lapland during winter? Does the sun rise at all? How to deal with the darkness? Find it out!