Welcome to Technical Support Fundamentals, the first course of the IT Support Professional Certificate! By enrolling in this course, you are taking the first step to kickstarting your career in tech.

The Google IT Support Certificate features practical training and hands-on activities to help you leverage AI in IT support. Learn how to use AI to help with troubleshooting and customer care directly from Google experts.

This week, you will learn about the skills required for technical support, what certifications benefit you, the purpose of performance evaluations, and the possible career paths and progressions available to you in IT.

2025年1月6日 · A technical support specialist handles troubleshooting and problem-solving for a business's technology systems. This role could also involve working as a tech company's customer support line and answering calls from clients.

Study technical support for customer service excellence. Learn to troubleshoot, resolve issues, and support users.

This course is designed to prepare you to enter the job market as a technical support specialist. It provides guidance about the regular functions and tasks of support professionals and options for career development.

You’ll navigate a range of hands-on technical support labs crafted to challenge and enhance your problem-solving abilities. You’ll merge theory with practice to analyze user help requests and …

Learn IT support principles for troubleshooting and maintaining technology systems. Understand how to provide technical assistance and resolve IT issues.

You’ll learn the latest skills and tools used by IT support professionals including hardware and software setup, technical support, customer service, ticketing systems, service level agreements, and troubleshooting.

Offered by Google. هذه الدورة هي أول دورة في سلسلة دورات تهدف إلى إعدادك لدور إخصائي دعم تقنية المعلومات على مستوى المبتدئين. سنأخذك في هذه ... Enroll for free.