UCCX Contact Service Queue (CSQ) - Cisco Community
2016年10月20日 · UCCX is an ACD system wherein one call only will be delivered to an agent at a given point of time. The feature that you are looking for is Hunt Pilot functionality on CM …
Queue a Call to Multiple CSQs - Cisco
2006年10月20日 · Cisco IP Integrated Contact Distribution (ICD) uses CSQs as the entities that route calls to agents. Each CSQ controls incoming Cisco IP ICD calls and determines where …
UCCX 12.5 Create a Supervisor, Skill, CSQ, and Team - YouTube
In this video I walk through creating a supervisor, skill, CSQ, and Team.
A Sample Cisco Unified CCX Script that Selects a CSQ
A Sample Cisco Unified CCX Script that Selects a CSQ - Manage customer contact points and integrate across agent desktops. A Sample Cisco Unified CCX Script that Selects a CSQ …
Cisco Unified Contact Center Express Reporting Guide, Release …
2017年8月14日 · The Common Skill CSQ Activity Report presents summary information about calls presented, handled, and abandoned for each group of Contact Service Queues (CSQ). …
UCCX Question on CSQs and Most Skilled - Cisco Community
2015年12月15日 · I have 2 CSQs called CS_Retention and CS_Tier1 both have a single skill with the same corresponding name to each CSQ. Both CSQs have the resource selection criteria …
Cisco Unified Contact Center Express Administration and …
2019年1月10日 · Chat / Chat and Email —allows Unified CCX to configure and manage chat and email CSQs, configure mail server and SocialMiner, predefined responses for chat and email, …
Solved: UCCX - Skill Based Routing - Cisco Community
2018年10月15日 · Your CSQs should have only 1 of the skills assigned, by assigning both you require both be assigned to agents and makes it more complex to determine which agents will …
CCIE Collaboration or Bust: UCCX - Resource Groups or Skills?
2012年5月6日 · There are a few and very distinct differences between choosing Resource Groups and Resource Skills in Cisco Unified Contact Center Express 8.x (UCCX 8). You'll have to ask …
UCCX Voice CSQ Summary Report New Feature Configuration Example
2014年12月5日 · This document describes how to configure Cisco Unified Contact Center Express (UCCX) Versions 10.0 and 10.5 in order to add the new Waiting Contacts column to …
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