Chat with one of our agents through MiWAM. From your MiWAM account home page, click "Chat with an agent" Monday through Friday during normal business hours. Call 1-866-638-3993 to certify for unemployment benefit payments. Monday - Friday; 8:00 a.m. - 4:30 p.m. Certification by phone is not available when UIA offices are closed for State holidays.

3391 Plainfield NE, Ste. A, Grand Rapids, Michigan, 49525. By appointment only.

There are several ways to reach UIA with your questions. You can call our Customer Service line at 1-866-500-0017, schedule an appointment to speak with staff, or ask your question of Ava, our online chatbot.

Call 1-866-638-3993 to certify for unemployment benefit payments. Monday – Friday; 8:00 a.m. – 4:30 p.m. Certification by phone is not available when offices are closed for State holidays. Local offices are open by appointment only. Local UIA offices using this address – https://www.michigan.gov/leo/bureaus-agencies/uia/contact/local-uia-offices.

Claimants of UI benefits can dial 1-866-500-0017, Monday through Friday, between the hours of 8:00 AM and 5:00 PM. Employers need to call a different number: 1-855-484-2636. Agents are available on this line Monday through Friday, between the hours of 8:00 AM and 5:00 PM.

UIA debit card; Questions about your claim? Contact UIA; Visit Michigan.gov/UIA for tools and resources; Access your MIWAM account 24/7; Chat with an agent Monday-Friday, 8 a.m. to 4:45 p.m. Call the Customer Service line at 866-500-0017, Monday-Friday, 8 a.m. to 5 p.m.

FASTEST AND PREFERRED METHOD: Online – enter the address below in your web browser Michigan.gov/UIA and sign into MILogin to access or create an account on the Michigan Web Account Manager (MiWAM). Telephone – Call 1-866-500-0017.

MARVIN is the UIA’s toll-free automated telephone system you call every other week to claim unemployment benefits. Telephone Inquiries: 1-866-500-0017 If you have any questions, concerns, or issues in regards to your unemployment claim, you need to contact the UIA.

Reopen or File Your Claim Online with MiWAM at Michigan.gov/uia. Questions? Contact UIA Customer Service at 1-866-500-0017 or Chat with an agent using MiWAM. Report Fraudulent Claim or Identity. If you have found your company or employee is a victim of UI fraud or Identity Theft, there are several ways to report to UI:

Schedule a PHONE APPOINTMENT to speak with a customer service representative. Schedule an IN-PERSON APPOINTMENT at a local unemployment office. You will be seen BY APPOINTMENT ONLY. Walk-in appointments will not be accepted. You must arrive at the UIA local office at your scheduled time or be subject to rescheduling.