2004年11月24日 · I am configuring Avaya IC 6.1 (to integrate to a G650/8500)and have all my core servers installed and 'up' I am trying to configure the ACD name parameter under …

2008年5月12日 · I am new in the IC world and can not find this anser in any documentation. What I need to know is if an agent defers an email, does it show in the oldest wait time? I do not …

2004年5月5日 · I have a IVR conversant, a PBX definity and CTI Avaya (AIC) but I don't understand as use the IVR with CTI (vox server). I create in my AIC a Vox server but when a …

2024年8月16日 · We are currently trying to integrate Avaya IC servers to an AES 4.2 server using 2 CVLAN interfaces. That AES server currently has TSAPI enabled for NICE recording, …

2012年4月1日 · Having a struggle getting the 406V2 defaulted and downgraded to V3.2 SW load. We have defaulted 100s of 406s but this one might have a defective boot rom. Was able to …

2003年7月21日 · We are using IC 5.6. I simply setup a vector in our G3R which checks a table (VRT). I put Avaya's area code in the VRT. Then I forward the call to the modem attached to …

2012年1月26日 · We recently upgraded out Avaya IC environment to version 7.3.4, and now our desktop folks are pushing out upgrades to Microsoft Office 2016.

2014年9月18日 · We usually send them back and tell Avaya they are busted. Repair is done at Avaya (or a cheap labour country) and then they come back as refurbished. Joe W. FHandw, …

2002年4月9日 · We are looking into 2 solutions for CTI. Quintus with Avaya CT for Seibel and Cisco ICM. Does anyone have any recommendations on either? I must say the Cisco ICM's …

2009年8月28日 · I have just been part of a CTI installation where I work and we are seeing one issue that is a bit odd. Environment: - Avaya S8500 - AES - Avaya IC 7.1 - Siebel 7 - Avaya …