NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Artificial intelligence (AI) powers the industry’s most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter ...

Drive automation, overcome complexities, and extend digital transformation. Transcend the limits. The most advanced AI-based workforce management tool available, NICE WFM uncovers hidden patterns, makes accurate forecasts, and identifies the best forecasting model across all channels.

Anticipate business demands and optimize your workforce with the industry's most intelligent and accurate omnichannel forecasting engine. Patented AI and machine learning technology harness the power of your organization's greatest asset – your people. Harness the benefits of our comprehensive workforce management solution such as:

With its advanced features, real-time visibility, and agent empowerment capabilities, NICE IEX WFM empowers you to stay ahead of the competition in today’s fast-paced business landscape. Unlock the full potential of your workforce with NICE IEX WFM and embark on a journey of workforce optimization and business growth.

NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center stafing and employee engagement challenges.

IEX WFM Integrated is an enterprise-grade WFM solution designed to handle more challenging and complex staffing challenges. A fully integrated component of CXone cloud platform, IEX WFM Integrated enables seamless synchronization between CXone ACD data and IEX WFM. Administration and configuration options are granular to suit your unique needs.

NICE IEX Workforce Management is a powerful tool designed to optimize workforce operations through highly accurate forecasting and flexible scheduling capabilities. The platform leverages over 45 different algorithms, including an AI-powered "best pick" option, to ensure the highest level of forecast accuracy, making it adaptable to the ...

IEX WFM Integrated is an enterprise-grade WFM solution designed to handle more challenging and complex staffing challenges. A fully integrated component of CXone Mpower cloud platform, IEX WFM Integrated enables seamless synchronization between CXone Mpower ACD …

A new way of doing WFM Accurately forecast your digital channels. With the digital disruption in the contact center, outdated WFM metrics must be replaced. NICE WFM True to Interval (TTI) takes into account the unique challenges of digital channels for …

NICE PMM is built to work with IEX WFM out of the box—amplifying your investment Automatic Reporting Role-Based KPIs Coaching Workflows 23 Enter NICE Performance Manager Module Dashboards cover WFM, QM and 3rd party data. Automatic alerts, messages and tasks Clear goals and performance measures (based on best practices) at the individual level