Explore the revolutionary methods in managing data to accurately forecast and schedule your staff among the complex demands of the digital landscape. Latch onto this paradigm shift to launch your business securely in the new dynamic world of work. Digital channels are evolving—transform along with them.

See how NICE TTI Analytics transforms WFM with AI-driven real-time forecasting. Understand why traditional WFM methods no longer meet today’s workforce needs. Discover how data-driven interval accuracy improves agent efficiency and customer satisfaction.

Traditional WFM paradigms create silos of inaccurate data that get in the way of your ability to manage your teams in today’s blended digital office. Join Ashlie Mattson and Sinaya Oved, Product Managers of CXone WFM at NICE to learn more about how CXone WFM Active True to Interval Analytics is breaking the chains of the WFM Paradigms.

With the digital disruption in the contact center, outdated WFM metrics must be replaced. NICE WFM True to Interval (TTI) takes into account the unique challenges of digital channels for transformative forecasting and planning.

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2023年11月9日 · Explore the revolutionary methods in managing data to accurately forecast and schedule your staff am...

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