What happens when you combine your contact center technology with Playvox’s real-time AI-infused forecasting and experience insights? More precise staffing. Higher quality interactions. KPIs that keep clients coming back.

Stay on top of your workforce with Playvox's comprehensive intraday management reports. Monitor schedule adherence and gain valuable insights into agent performance to deliver top-notch service.

We’re excited to announce that Playvox has joined NICE, a global leader in AI-powered contact center solutions. Together, we’ll strengthen our commitment to optimizing customer service with innovative workforce engagement tools.

Playvox’s Workforce Engagement Management (WEM) portfolio goes beyond QA and WFM to deliver all the ops support systems needed to drive Employee Engagement and outstanding Customer Experience.

2023年2月27日 · With Salesforce and Playvox WFM, you can evolve your operation with dynamic, integrated planning. Playvox WFM moves at the speed of your business, elevating capacity planning from a one-and-done silo to an integrated and dynamic solution that evolves with changing hiring conditions.

The Playvox Five9 connector enables a smooth integration with your Five9 system through the following features: Visualize in near real time the actual statuses of agents in Five9, allowing real time monitoring of agent adherence stats.

2022年6月13日 · Playvox Can Help Make Scheduling A Positive Employee Experience. WFM scheduling plays a massive role in your CX center employees’ lives by defining their work day and considering their actual preferences.

Ready to use Playvox’s powerfully simple Workforce Engagement Management solutions? Let’s transform your customer teams today. Talk to a member of our Sales team

The package is making REST API callouts to Playvox WFM system. What is needed for the package to Authenticate? The package uses Named Credential of 'password authentication type'.

Playvox WFM lets you see adherence (in real-time) – by interaction and support ticket type – as compared to your forecast. Does the tool scale with your business? Or will you outgrow it as your operations organization scales?