SMG is a remote-first company with a globally distributed workforce. That means our top-notch talent can—and does—work from anywhere, building globally scaled solutions for our clients while living where and how we want to live.

SMG: Empowering businesses with advanced customer experience solutions to drive growth, increase loyalty, and gather insightful data.

Interested in joining the SMG team? See all of our current open positions and apply to be our newest team member today!

SMG helps organizations generate new revenue, grow existing revenue, reduce churn + detractors, and drive operational efficiencies. As a leading customer experience management (XM) firm, we deliver insights across the enterprise and measure experiences at every touchpoint.

Meet the leadership team at SMG, the experts behind our strategies, operations, and vision pushing us towards industry-leading customer experience solutions.

SMG is the best experience management software with a service provider to help brands improve customer, patient, employee, and brand experiences.

SMG is the industry’s only enterprise-level experience management (XM) platform providing software with a service (SwaS)—uniquely combining an end-to-end platform with hands-on professional services to improve customer, employee, and brand experiences.

SMG captures + analyzes consumer feedback and behavioral data across all channels—from social media, to apps, to your website, to in-store—to understand customer motivations and help you meet their expectations.

If you are looking for customer, patient, or employee experience management and analytics, contact SMG today.

Interested in joining the SMG team? See all of our current open positions and apply to be our newest team member today!