The ServiceNow Knowledge Base provides a wealth of information on best practices, troubleshooting content and video tutorials.

Get answers to your questions and discover how ServiceNow ® can help you transform your business with modern digital workflows. Knowledge Management increases self-service rates for customers and employees, and boosts agent productivity with a contextual knowledge base.

This process guide will help you create and maintain an effective knowledge base by explaining: • The knowledge management lifecycle • Structuring and implementing your knowledge management approach • Integrating with external knowledge content • Maintaining your knowledge health BEFORE YOU START, YOU NEED:

By creating a well-organized knowledge base, businesses enable customers to find answers to common queries on their own. This self-service approach improves customer satisfaction while also reducing the workload on customer support teams.

Documentation Find detailed information about ServiceNow products, apps, features, and releases. Impact Accelerate ROI and amplify your expertise. Learning Build skills with instructor-led and online training. Partner Grow your business with promotions, news, and marketing tools.

Find a ServiceNow Knowledge Base article from our list of articles on Now Support, formerly known as HI Support.

Browse the ServiceNow Knowledge Base to find useful information on best practices, troubleshooting and known errors plus video tutorials.

A knowledge base (KB) is a published collection of documentation that typically includes answers to frequently asked questions, how-to guides, and troubleshooting instructions, either for public or internal consumption.

View knowledge articles from the scoped knowledge base. To view an article from the scoped knowledge base using this REST API, allow the sn_km_api scope read access from the requesting scope in the Restricted Caller Access Privileges [sys_restricted_caller_access] table.

2024年3月13日 · This blog will delve into the essentials of setting up and optimizing a knowledge base within ServiceNow, ensuring that your organization leverages this tool to its full potential.