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Metrics used by organizations to track the success of their customer engagement efforts📊 Metrics of customer engagement must be monitored constantly. Because customers can interact through a variety of channels, it's crucial to track metrics from each one to get a holistic picture of the audience. You need to be aware of where and how engagement takes place, whether it be on social media, blogs, videos, newsletters, or forums. Additionally, when you regularly monitor or assess your customers' e